Shipping Terms & Conditions
All posted items are fully insured through our business insurance.
Postage is free for orders from our website to be delivered to a UK address. We aim to dispatch items within one to two working days of an order being received using Royal Mail’s 2nd Class service. Please contact us by email at firstname.lastname@example.org or phone if you need the item sooner.
Bulkier items will be posted using a courier to reduce costs.
We recycle old packaging where possible but will always ensure that your parcel is very well packaged so it arrives in the exact same condition that it leaves us.
If you would like a book to be delivered overseas, please contact us on email@example.com for postal charges. Orders are by Airmail, International Signed and Tracked or by courier for heavier or larger items.
Items remain the property of Beckside Books until full payment has been received, and orders must be sent to the card billing address except by prior agreement.
We can offer a trade discount to all bone fide members of the book-trade. Please contact us prior to purchase to arrange discount terms.
Returns & Refunds
We take pride in the accuracy of our descriptions and will always err on the side of caution to ensure certainty of your satisfaction.
We collate our books, to ensure they are complete, by ensuring that the contents exactly match bibliographic information from other trusted sources, however, this, unfortunately, cannot be done with every item. We will always have a flick through for faults and note them accordingly, however, if you find any faults with the book that are not included in our description then we are very happy to refund all costs once we receive the item back in the same condition that it was sent in. If a book has been fully collated by us then it will have C+C with a date and initials (KM or GLB) pencilled lightly inside the cover and will usually be included in the item description.
If you’re unhappy with your purchase for any reason, please get in touch within a fortnight of receiving your order. Returned items must be dispatched to us within a week of emailing us.
Upon receipt of the returned item, we will issue a full refund including your original postage cost. If the book was inaccurately described, we will also refund the return postage. Our return postage refunds are limited to an amount equal to what you paid us in the first instance for the outward postage.
Website customers: We will save your contact details to correspond with you about your purchase and delivery. We will ask for your permission to add you to our mailing list, and will only do so if you agree.
Customers using our ‘Contact us facility’: We will use your contact information to respond to your query. We may ask for your permission to save your details or add you to our mailing list but will only do so if you agree.
Your details will not be shared with a third party.
INFORMATION REGARDING THE RIGHT OF CANCELLATION
Statutory Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.
To exercise the right to cancel, you must inform us, BecksideBooksPenrith, 31 St. Andrews View, CA11 7YF, PENRITH, Cumbr, United Kingdom, +44 01768 895951, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or BecksideBooksPenrith, 31 St. Andrews View, CA11 7YF, PENRITH, Cumbria, United Kingdom, +44 01768 895951, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of cancellation
The right of cancellation does not apply to:
- the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- the supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it and that you could not cancel it once delivery had started.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: (BecksideBooksPenrith, 31 St. Andrews View, CA11 7YF, PENRITH, Cumbria, United Kingdom, +44 01768 895951)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
* Delete as appropriate.
31 St Andrew’s View